Archive for August 29th, 2012
Apple Unsuccessfully Tried to Purchase Exclusive Access to TSMC Chip
The outcome of the high-stakes Apple v. Samsung patent trial forced Apple to do their best to find new component suppliers. Bloomberg reports now that Apple and Qualcomm in an attempt to diversify their mobile processor supply chain each put forth investment bids topping $1 billion to secure exclusive access to chip supplies from Taiwan Semiconductor Manufacturing Company (TSMC). TSMC denied separate investment bids from Apple and Qualcomm.
An Inside Look at Apple's Genius Training Manual
Gizmodo managed to obtain a complete copy of manual for Apples’s Genius training program. The manual describes the two-week training new Geniuses go through, along with detailed information on how to handle customer service issues, how to empathize with customers to build a relationship, recognizing body language and other cues to help understand each customer's emotions and guide the interaction to a resolution.
New Java vulnerability affects Macs
Researchers announced on this Monday that they had discovered vulnerability in Java 7. Hackers can use the bug to compromise any system through a web browser running the latest Java software, reports Tod Beardsley, engineering manager for open-source testing framework.