According to the American Customer Satisfaction Index, Samsung users are more satisfied with their gadgets than Apple users. In particular, the satisfaction rate grew 6.6% over the last 12 months to 81%. If to speak about Apple, it saw a 2.5% decrease in customer satisfaction in 2014. “Only” 79% of users are fully satisfied with their iPhones.
According to the latest complaints that may be found on Apple Support Communities website, a number of users have encountered with an issue with Apple Pay that prevents them from adding a new card to the service after restoring the iPhone 6. The problem is reportedly connected with the security settings of Apple Pay aimed at protecting sensitive data from thieves as well as with some flaws in the hardware and software of Apple’s handsets.
According to the latest report from a research firm Flurry, more than a half of new mobile devices activated during the Christmas week were Apple’s iPhones. This means that the sales results of the holiday quarter will surely please the guys from Cupertino.
To be precise, I should say that Apple accounted for 51.3% of new smartphone activations in the period of time between December 19th and December 25th. As to the closest rivals, they include Samsung with 17.7%, Nokia with 5.8%, Sony with 1.6% and LG with 1.4% of activated devices. As you may see in the chart below, the gap between Apple and its rival from South Korea is massive.
Apple has recently updated its iTunes terms and conditions in a number of European countries and allowed users to return songs, apps, books etc. within 14 days after paying for them. The new 14-day return policy covers the purchases made in the iOS App Store, Mac App Store, iBooks Store and iTunes Store.
Apple on Tuesday was granted a patent for a smart pen capable of capturing handwritten text and drawings and turning them into digital notes or images to be displayed on the screen of a smartphone or tablet. Apple’s rights for the technology described in a document entitled “Communicating stylus” were granted by the U.S. Patent and Trademark Office. The patent has a registration number 8,922,530.
According to the results of the IBM survey first shared by VentureBeat reporters, iPhone and iPad users managed to beat the users of Android devices in terms of online mobile sales and shopping traffic during this year’s Christmas Day. Last year, by the way, the analysis of user’s shopping activity showed similar results. iOS users were using their devices to make purchases online more often than the owners of smartphones and tablets running Google’s Android.
According to the latest report from The Telegraph, the guys from Cupertino are currently planning to launch Apple Pay in the United Kingdom in the first half of 2015. The reporters claim that Apple is in talks with major banks of the country, which are a bit worried about security and privacy settings of the new payments service, but in general are pleased with the success of Apple Pay in the USA. Moreover, as noted by reliable sources, banks look forward to launching the system in the UK.
It is Sunday today, that is why I have prepared a traditional roundup consisting of the most interesting posts of the past seven days. Make sure you check it out!
As you probably know, every year since 2008, Apple has been offering a promotion called “12 Days of Gifts”. The guys from Cupertino used to give away songs, various apps, movies and other useful stuff for the customers in the USA, Europe and Canada during the 12 days after Christmas. This year, however, it looks like Apple won’t arrange its traditional promotion.
I have a piece good news for all the Japanese customers. Apple has recently confirmed that it will arrange its traditional annual “Lucky Bag” promotion on January 2nd at the retail stores across the country.
The Rockstar Consortium, which includes such tech giants as Apple, Microsoft, BlackBerry, Ericsson and Sony, has recently sold its portfolio of smartphone-related patents to a firm from San Francisco called RPX Corp. This may mean that the end of the patent war between the guys from Cupertino and their rivals is near. As noted in the latest press release published by RPX Corp, the company plans to licence the aforementioned patents to Google, Cisco Systems and a number of other high-profile vendors.
A new iPad tweak has been recently released by a developer named Adam Bell. This tweak is called Ignition and this is a piece of software that brings the functionality of Apple’s CarPlay to the iPad. The tweak will be useful for those people who want to test CarPlay feature directly on their tablet. Well, to be honest, although the developer says that Ignition does not work with iPhones, the tweak is also compatible with the iPhone 6 Plus, so if you really want to see how CarPlay works, you may install this tweak.
According to the latest reports from people familiar with the matter, Apple has become top smartphone vendor in Taiwan in November. The guys from Cupertino managed to beat other vendors, which included HTC, Samsung, Sony and ZenFone in terms of not only sales volume, but also in terms of sales value. In the first case, the market share of Apple’s devices was 26.4% and in the second case it was even higher and accounted for 48.9%.
Samsung has recently closed one of its largest flagship stores, Samsung Experience Store located at the shopping center called Westfield Stratford City in London is no longer working. Currently, there’re only nine flagship stores of the South Korean company in the country and this number looks ridiculous of to compare it to the number of Apple Retail Stores. In case you don’t know, the guys from Cupertino have 38 locations across the UK. Three stores are situated in London - at Covent Garden, Regent Street and White City. Moreover, Apple is probably planning to open some more.
According to the latest report from the analyst Gene Munster of Piper Jaffray, the demand for Apple’s iPhone 6 and iPhone 6 Plus remains high and even continues to grow, even though Apple suppliers have significantly improved the number of handsets available for the purchase. Munster’s report is based on the survey conducted by the analyst among 1.004 U.S. customers planning to buy a new smartphone in the next few months.