Top 5 customer complaints about smartphones: Samsung Galaxy SIII, iPhone 4S, Nokia Lumia 900, HTC Titan II, Galaxy Nexus and Blackberry Curve
FixYa, an online tech support community, released an interesting report regarding the top 5 most commonly reported issues in some of today’s most popular smartphones.
The data comes from more than 25 million users and 650000 experts. And the report covers top handsets like the Samsung Galaxy SIII, iPhone 4s, Nokia Lumia 900, HTC Titan II, Galaxy Nexus and Blackberry Curve. Let's take a look at the results:
As far as the iPhone 4S goes, the top 5 most reported issues are:
- Battery Life – 45%
- Can’t Connect to Wi-Fi – 20%
- Bluetooth Connection – 15%
- Siri Complaints – 10%
- Other – 10%
There really aren’t any big surprises here. The iPhone 4S has indeed taken a lot of heat over its poor battery life. And although it stills lasts longer than most of its competitors, it’s considerably worse than the iPhone 4.
The Wi-Fi connection problem has also been widely documented. We’ve seen it affect the iPhone 4S, the new iPad, and other iOS devices. But the Bluetooth Connection thing is a new one to us.
Perhaps most interesting is the fact that only 10% of complaints from iPhone 4S users are about Siri. Apple is actually being sued by multiple 4S owners right now, who claim that the digital assistant isn’t as good as it is in the commercials.
Here are the top 5 complaints for iPhone 4S competitors:
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