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Archive for March 28th, 2013
Apple Stores Are Pushing New Table-Based Customer Service Strategy
Apple is gradually rolling out a new customer service initiative called ‘table selling’ across its retail stores. With the new strategy, employees at Apple Stores are assigned a product table at which they are responsible for serving groups of customers with the same device but different needs. Previously, employees helped each customer individually on a first-come, first-serve basis which often resulted in lengthy wait times.
Leave a commentApple examines possibility of flexible display appliance for iPhone
The United States Patent and Trademark Office published an Apple patent application (via AppleInsider), which offers the possibility of using a flexible display in iPhone or in other mobile device with transparent cover as glass tubing or other form. The display would be able to cover the edges and backside of the device, even to make a more visible area.
Apple is to cut iPad mini shipments in Q2 2013
DigiTimes reports that according to an industry source, Apple intends to cut iPad mini in the second quarter of 2013. The cut is reportedly a 20% reduction for April.