Apple Is Accused in Unconscionable Warranty Service

Charlene Gallion from San Francisco has recently filed a lawsuit against Apple, accusing the company in unfair declines of warranty coverage for its products. Such decisions are based on the results, shown by Liquid Submersion Indicator that is integrated in every latest Apple product. The lawsuit alleges that the LSI is unreliable evidence of abuse.

In the latest version of warranty it is written that the coverage is declined if the damage made to the device is "caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than an Apple or an Apple Authorized Service Provider), authorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes."

But the independent testing, that was made for the lawsuit, "has demonstrated that Liquid Submersion Indicators can be triggered by, among other things, cold weather and humidity that are within Apple's technical specifications for the Class Devices."

So the suit complaint is that Apple does not inspect or examine LSI to determine whether there actually was any damage caused by any of above-mentioned reasons.

The plaintiff is aimed to bring a class action against device producing company and raises such questions as whether LSI produces false-positive results or whether relying on the sensors is unconscionable.

Liquid Contact Indicator is installed in every notebook and iPhone since 2008. It is usually situated in the 30-pin connector or headphone jack. An LSI activates when it comes in direct contact with a liquid that contains water. In this case it becomes full or half red or pink. It is described in a support document, available on Apple's site.

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