Final Cut Pro X Refunds

The Next Web reports that Apple has started to issue refunds to App Store customers for Final Cut Pro X, Motion, or Compressor after a wave of criticism from professionals due to absent of many “pro” functionalities of the previous version.  One of the customers posted the e-mail demonstrating how Apple is dealing with these problems:

Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.

Apple’s sales policy does not provide refunds for apps. All sales in iTunes Store are also final that means you purchase cannot be cancelled. Such policy also depends on prices which may change at any time. Nevertheless, Apple usually issues refunds to unhappy customers. And this time the company seems to prefer to make exception not to hurt its image. Though it’s unclear how Apple is going to make such exception; the company has never faced with such large-scale Mac App Store refund.