Apple to revamp the Genius Bar with iPads, drop the Macs
Typically geniuses staying behind Genius bars use MacBook Pros to provide customers with help and support, facilitate repairs, look up customer information, and order new parts. But last week some Apple retail stores replaced MacBook Pros with iPads that can mirror functionality of the laptops.
These iPads will obviously make the Genius’ job easier and provide a much better experience for Apple’s customers that are looking for repairs and/or help from the Genius Bar. At least one reason for the iPad is that Apple’s tablet is portable so that geniuses can help customers anywhere in a store. So use of the iPads may transform Genius bar from a place in a store where you may receive quality help to the service that you can get anywhere in a store.
Using MacBook Pros, Apple has been limited to fitting only a few the computers at Genius Bars. The iPad allows Apple to serve more people at one time at Genius bar. Moreover, Apple has already developed a system called MobileGenius, which runs on iOS devices and provides the same services as MacBook Pros.
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